Privacy policy

Privacy Policy

Last updated: November 1, 2026

Furbelo ("we", "us") operates the store at furbelo.com. This policy explains what personal information we collect when you visit or buy from the store, how we use it, and the choices you have. The store runs on Shopify, and Shopify processes data on our behalf as described below.

Information we collect

Contact details: name, shipping and billing address, email address and phone number you enter at checkout or when you contact us.
Order details: the products you view, add to the cart or buy, and your order history.
Payment details: card payments are processed by our third-party payment provider. We never see or store your card number.
Device and usage data: IP address, browser type, pages visited and similar information collected automatically through cookies and similar technologies.
Messages: anything you send us by email or through the contact form.

How we use it

To process and deliver your order, send order confirmations and tracking updates, and handle returns and refunds.
To answer your questions and provide customer support.
To keep the store secure and prevent fraud.
To send marketing emails only if you opted in; you can unsubscribe at any time using the link in every email.
To understand how the store is used so we can improve it.
To comply with legal obligations.

Who we share it with

Shopify, which hosts the store and processes orders. Shopify's privacy policy: https://www.shopify.com/legal/privacy/customers
Our payment provider, which processes card payments.
Fulfilment partners and carriers, who receive your name, address and phone number to pack and deliver your order.
Service providers for email, analytics and customer support, who may only use your data to provide their service to us.
Authorities when required by law.

We do not sell your personal information.

Cookies

We use cookies that are necessary for the store to work (cart, checkout, security) and, where you allow it, analytics cookies that help us understand traffic. You can control cookies in your browser settings.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict its processing, and to receive a copy of it. To exercise these rights, email us at the address on our Contact page. We will verify your identity before acting on a request and respond within the time required by applicable law. You may also manage your data through Shopify's privacy portal at https://privacy.shopify.com.

Data retention

We keep order records for as long as needed to fulfil orders, handle returns, meet tax and accounting obligations and resolve disputes. Marketing preferences are kept until you unsubscribe.

Children

The store is not intended for children under 16, and we do not knowingly collect their personal information.

International transfers

Your information may be processed in countries other than your own, including by Shopify and our service providers. We rely on recognised transfer mechanisms where required.

Changes

We may update this policy from time to time. The latest version is always available on this page with the date above.

Contact

Questions about privacy: email us at the address on our Contact page, or write to FOP Liudmyla Konosh (Furbelo), 62 Brovarska St, Trebukhiv, Brovary district, Kyiv region, 07454, Ukraine.